Legal
Grievance redressal
How to raise a complaint and how it is resolved.
Step 1: Contact support
Email support@softmatic.in or use the contact form. We acknowledge every complaint and aim to resolve it quickly.
Step 2: Grievance Redressal Officer
If you are not satisfied, write to the Grievance Redressal Officer of Teave Business Solutions Pvt Ltd at grievance@softmatic.in, with the subject "Grievance" and a short description of the issue.
Response
We acknowledge a grievance within 2 working days and aim to resolve it within 30 days of receipt, or tell you what more we need.
Effective date: 11 November 2026. We may update this page; the version published here, with its effective date, applies.