Service Terms

These terms apply to a customer's subscription use of the Softmatic Business Suite provided by Teave Business Solutions Pvt Ltd. The accepted proposal or order form states the modules, users, limits and fees. If it conflicts with these terms, the order form prevails.

Module availability, user limits, storage, company and branch capabilities and support levels depend on the plan. Features described on the Website are general; the order form is binding.

Keep credentials secure, manage user access, enter accurate data, and comply with applicable laws, including tax and employment laws, for the data and workflows you configure.

GST, payroll and accounting features help organise records and prepare data. They do not replace professional advice, and the customer remains responsible for returns, filings and statutory compliance.

The customer owns its data. Teave Business Solutions Pvt Ltd processes it only to provide the service, as described in the Privacy Policy and the service agreement. Export and deletion on exit are handled as the agreement provides.

Support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. Any specific service level is stated in the order form; we do not promise one generically.

Fees are as stated in the order form, exclusive of applicable GST. Renewal and cancellation follow the Refund & Cancellation Policy.

To the extent permitted by law, liability is limited as set out in the service agreement, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.

The laws of India apply. Courts at Lucknow, Uttar Pradesh have jurisdiction.