Business Suite
Helpdesk
Give every customer request a clear place to be tracked and resolved.
What is included
Support ticketsDepartments and categoriesPrioritiesAssigned agentsStatus workflowsInternal notesAttachmentsCustomer historyResponse templatesSLA rules where configuredKnowledge base integrationTicket reports
Works with the rest of the suite
Softmatic modules share customer, employee, product and operational data, while access stays controlled by role and responsibility. Start with this module and add others as your team adopts them.
Feature availability, user limits, storage and branch capabilities depend on the scope agreed in your proposal. We confirm them in writing and show them in a demo.
See Helpdesk in a demo
Tell us about your team and we will walk you through the module.